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Esmeralda joined PBT as our billing specialist in November 2022! She has been in the administrative field since 2008. 

Esmeralda graduated from Gateway Technical College (GTC) in 2009 with an Associate's degree in Human Services and two endorsements in Office Assistant and Human Resources Management in 2013. 

She has gained many skills and experiences since earning her degree at GTC. She volunteered as both a Youth Coordinator Assistant and Camp Leader at The Volunteer Center of Racine for two years, leading school-aged children through many adventures related to environmental and community wellness. She volunteered at senior homes spending time with them weekly and facilitating group visits. Esmeralda also worked at a YMCA child care center, caring for children as young as six weeks. Esmeralda developed empathy while working in the prison system with the alcohol and drugs abuse (AODA) population.  She also worked at a women's domestic violence shelter where she led life skills groups, managed files, and answered the crisis line. Before coming to PBT, Esmeralda held an HR assistant position in which she translated/interpreted for Spanish-speaking coworkers, managed social media, and maintained a variety of administrative and Human Resources-related duties. 

Amsi joined PBT as an Office Manager in April 2025! She brings a strong

background in administrative operations, communication, and

organizational efficiency.

Amsi is currently pursuing her Bachelor’s degree in Mass Communications

at Austin Community College. Over the years, Amsi has gained valuable

experience through a variety of roles. At the Alkek Library at Texas State

University, she digitized and archived over a thousand government

documents, strengthening her attention to detail and proficiency in data

systems. She previously interned at Accenture as a Marketing Intern,

contributing to creative campaigns and content management strategies.

Amsi also served as a Social Media Intern for My Brother’s Keepers

Scholars, using Canva to design engaging graphics and support event

Communication.

Prior to joining PBT, Amsi worked at Breakthrough Central Texas as the

Office Manager for the College Completion Success Team. There, she

oversaw office operations, managed electronic data systems, streamlined

student record keeping, and built strong relationships with community

partners and stakeholders to support donations and resources. She’s

passionate about creating efficient systems, supporting team success, and

connecting with others through meaningful communication—making her a

great asset to the team.